Frequently Asked Questions
Everything you need to know about ShipClip. Can't find your answer? Email us at ryan@shipclip.app.
ShipClip is a one-time purchase: $44 for the Founders License (first 100 buyers) or $79 for the Lifetime License. The Mac app is yours forever. Record, edit, and export local MP4s with no Cloud needed. Both licenses include year 1 of ShipClip Cloud (video hosting + share links) free. After year 1, Cloud renews at $39/year, cancel anytime. The app keeps working either way. 14-day refund guarantee.
The Mac app is a one-time purchase — yours forever, every future update included. Only ShipClip Cloud (the hosting + share links) is recurring, because R2 storage and bandwidth cost money every month. If you cancel Cloud, your app keeps working; you just lose cloud-hosted share links (existing recordings archive, not delete, and come back if you re-subscribe).
ShipClip has a 14-day, single-click refund on your License purchase. If you're not happy, click "Request a refund" on your account page within 14 days for a full refund — License removed, Cloud cancelled, no emails or questions.
The Mac app keeps working exactly the same: record, edit, and export local MP4s. Your License lasts forever. You can still download any of your previously uploaded videos from your account at any time. The only thing that stops is public share links (they show an "unavailable" message). Nothing is deleted, and re-subscribing instantly restores every share link.
There's a soft cap of about 500 GB — roughly 1,500 typical screen recordings — to keep the system sustainable. Nobody doing normal screen-recording work comes close. If you somehow do, we'll reach out before anything stops working.
ShipClip is a native macOS app and requires macOS 14 or later. It uses Apple's ScreenCaptureKit for high-quality capture, which is only available on Mac.
Yes. ShipClip has built-in web sharing. Click Share, get a link. Your recording is viewable in the browser at shipclip.app. You can also export a local file and share it however you like.
ShipClip records your cursor position during capture and automatically generates zoom ranges around your clicks. Each zoom range has an adjustable scale, and you can edit, move, resize, or disable individual ranges in the timeline.
Yes. ShipClip has a timeline editor where you can cut and trim, mute sections of any audio track, adjust zoom ranges, reposition camera PiP keyframes, and mix audio levels, all before exporting.